English Speech Practise Dialog AUDIO LESSON- Electricity Bill

It never hurts to have different practise material, so here is another dialog you can use for your English speech practise.

The conversation in this English speech dialog, is a phone conversation and includes a female and male voice. Use the dialog to practise working on your speech clarity, and don’t forget to practise aloud and use linking and copy the English phrasing, rhythm and melody to help you sound flowing and smooth in English.

Here are some examples of  linking from the text below to help your English Speech practise

Linking is one of the elements that helps your English speech rhythm sound “English,” and not choppy or staccato.  See if you can find more examples in the text than the ones I have written below, and don’t forget to use them as you practise.

Remember linking is: When a word ends in a consonant, and the next word after it begins with a vowel, you link them together, and they’re said as if they become one longer word instead of two separate words.

bil lan dits – bill and it’s

Twi sas mu cha sit usually yis – Twice as much as it usually is.

hol don- hold on

pul lup – pull up

ma deny  – made any

woul dit – would it

ha va – have a

English Speech -Phrases, Idioms and Words from the text

‘pull up some details’- refers to finding details of something on the computer

‘put you through to’- I will connect you on the phone to whoever

‘to have a word with’- to talk to somebody about a particular topic or event

‘that’s weird’ – that’s strange

culprit – a person who is responsible for a crime or other misdeed

wayward –  /ˈweɪwərd/U.S. /ˈweɪwəd/ British and Australian

doing only what you want and often changing your behaviour in a way that is difficult to control

English Speech Practise Dialog- phone call regarding electricity services

A. Hi, yes thank you. I’ve just received my phone bill and it’s twice as much as it usually is, and I haven’t made more calls than usual.

B. Ok. I’ll just put you through to the accounts department. Please hold on.

A. Thank you.

B. Hi this is Jordan. May I start of by getting your name please? Mrs Varna thank you. How can I help you today?

A. Well, as I explained to the first person I spoke with, I’ve just received my electricity bill and it’s twice as much as it usually is, and I haven’t made more calls than usual.

B. Let me just pull up some details. I ‘m sorry, for security purposes I’ll have to ask you some questions. Could I please have your date of birth, address and cell phone number?

Thanks for that. I can see your account details now. It says you made 5 very long international calls during peak charge time.

A. That doesn’t sound right. I haven’t made any international calls let alone 5 !
Where were the calls to?
B. 2 were to Denmark, 1 to Malaysia, 1 to France and the longest was to Thailand .

A. That’s really weird! I didn’t make those calls and my phone has been with me all the time!

B. Would it help if I told you when the calls were made ?

A. Yes. Maybe. Thanks.

B. Actually they were all made around 7 p m on  five consecutive days starting on the 2 nd of February.

A. Ah.. Wait a minute. 7 pm is when I’m busy in the kitchen making dinner. I think I know who the culprit might be. I usually leave my phone in the lounge room when I cook. I wonder?
Ok. I will have to have a word with my daughter! If I need to speak to you again do you have a direct number I can call?

B. No. Sorry. But I’ll leave extensive notes about what has happened so that the next consultant can assist you if you need to contact us again regarding this issue.
Is there anything else I can assist you with today?

A. Thank you no. Not unless you can help me with wayward phone users.
Thank you.
Bye.

B. Bye and have a good day.

You will find more dialogs and words and sentences to practise with in our accent reduction courses.

Best wishes, Esther